Customer satisfaction evaluation. Methods for measuring and implementing service quality

dc.contributor.author	Grigoroudis, Evangelos
dc.contributor.author	Siskos, Yannis
dc.date.accessioned	2017-10-25T13:25:56Z
dc.date.available	2017-10-25T13:25:56Z
dc.date.issued	2010
dc.identifier.isbn	978-1-4419-1639-6
dc.identifier.uri	http://hdl.handle.net/123456789/2197
dc.language.iso	en	en_US
dc.publisher	Springer Science + Business Media	en_US
dc.subject	Customer Satisfaction	en_US
dc.subject	Quality Management Systems	en_US
dc.title	Customer satisfaction evaluation. Methods for measuring and implementing service quality	en_US
dc.type	Book	en_US